Frequently Asked Questions
Everything you need to know before placing your order.
Product & Quality
Yes. Our Luxury Raw Collection is 100% raw, single-donor hair and completely unprocessed.
Raw hair is unprocessed and longer-lasting. Virgin hair is processed for uniform texture and is easier to manage.
Yes. All bundles are full from root to tip for a consistent, natural look.
With proper care, shedding and tangling are minimal. Our hair is selected for consistency and durability.
Yes. Both collections can be styled with heat. Raw hair can also be colored professionally.
Ordering & Shipping
Orders are processed within 1–3 business days.
US delivery typically takes 3–7 business days after processing.
Yes. A tracking number is sent via email once your order ships.
Currently, we primarily ship within the United States.
Returns & Policies
Due to the nature of our products, all sales are final unless the item arrives damaged or incorrect.
Contact us within 48 hours of delivery with photos, and we will resolve it promptly.
Orders can only be modified before processing. Contact us as soon as possible.
Care & Maintenance
With proper care, raw hair can last multiple installs. Virgin hair also maintains quality with regular maintenance.
Use sulfate-free products, avoid excessive heat, and store properly when not in use.
Yes. Our hair is designed for reuse with proper care.